Client Support Center
Terms & Conditions
Terms & Conditions:
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Depending on the item(s) that you purchased from Monarch Home Furnishings and the location to which the items will be delivered, different shipping methods will be provided to you. Each shipping method has its own restrictions and additional charges that might be applied to your order.
All shipping times listed on Monarch Home Furnishings website are approximate and we always strive to adhere to them as closely as possible. However, due to the fact that delivery times may be effected by our manufacturers and/or shipping solutions provides, we cannot be held responsible in the event that your items arrive earlier or later than estimated.
Please note: more shipping time is required for residents of Oregon, Washington, Idaho, Montana, Wyoming, North Dakota and South Dakota.
Once a customer has been issued a tracking number, the order is shipped and can no longer be cancelled or modified.
We will ship UPS/FedEx whenever possible. If your order is large and/or heavy we will arrange a Standard Tracking shipping. The Standard Tracking shipping is a shipping method, which can be described as a “curb side delivery”.
If you are ordering a very large or/and heavy item, please keep in mind that you will need someone to help you to move it.
You will be contacted for an appointment by the Shipping Company ahead of time so that you can plan your schedule accordingly. Shippers are expected to notify you of a delivery day, time and service options, so you can have the appropriate help available to get your order into your home if necessary. Please note that shipping times are estimated and cannot be guaranteed. If you are not at home when the delivery was scheduled and the freight company has to return with your order, a second delivery fee may apply based on the carrier.
Under no circumstances can the items left outside of the house or apartment unattended.
Alternatively, most truck freight companies offer additional services such as:
- White Glove Silver and Gold Service
- White Glove Silver Service (includes placing the furniture in your room of choice)
- White Glove Gold Service (includes light setup, placing your new furniture in the room of your choice, removing and placing the debris outside of your house)
- Taking furniture to another then ground floor.
Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for paying the truck freight carrier directly for any additional services.
*In all cases the shipper will not hookup any electrical or component wires.
All customers are required to sign a bill of lading upon delivery. Should you notice any damage to the boxes in which your furniture was delivered, please, note the damages on the bill of lading.
Important: You MUST inspect the package at the time of delivery and SIGN bill of lading.
If your order arrives damaged, please notate the damage to the item(s) and the box(s) in detail on the bill of lading and accept the delivery and contact us immediately. If this occurs outside of our business hours please call us on the next business day.
If you did not notate a damage on the bill of lading, we cannot be responsible for this damage and may have a problem to reimburse you.
If the order has arrived, but you want to return it for any reason, you will have 30 days after delivery to return it. Please call us at 916-269-9636 immediately and we will arrange for the pick up. No orders will be accepted back without prior authorization by Monarch Home Furnishings. We will refund your order in the full amount of the total, less all delivery charges and a 35% restocking fee to accept the return of the item by the manufacturer and it will be processed to you after the item is received back by the warehouse.
Many of our items are sold and advertised as “Free delivery” items, or a discounted shipping was offered (whether or not the customer was made aware of the shipping discount at the time of purchase) the delivery costs are always incorporated in the price of our items and will be taken into the account when the refund for such item is processed. After request for such return is fully processed, an email with all the costs involved will be sent to you. Please, do not assemble the furniture that you might be returning since furniture assembled by customer cannot be accepted under any circumstances.
All products must be returned in original condition and packaging; otherwise, additional charges will be applied. Additionally, “custom item” products cannot be returned at all because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us at 916-269-9636
All of our products are custom ordered for our valued customers.
As soon as the order is placed, we begin the sequence of events which will ultimately result in you receiving the product of your choice. Since all of our products are custom ordered, at the very beginning of this sequence, Monarch Home Furnishings and its respective customer become financially obligated to purchase and pay for the ordered product. We here at Monarch Home Furnishings try to remain the most customer friendly furniture website on the internet and will make every attempt to assist you in the cancellation of your order. We will contact the manufacturer and make all the necessary arrangements, but, unfortunately even we are not able to cancel any orders which have been already prepared for shipment or actually shipped by the manufacturer. Please, note that even if the tracking number is not available to us or you at the time you request cancellation of your order, it might actually be already too late. We will contact you immediately after the manufacturer advises us of whether we can cancel your order or not. Throughout the ordering process you will be prompted to check the box reading: “I agree in full” to the terms and conditions of the sale by “Monarch Home Furnishings” . By checking this box you agree to accept in full all terms and conditions listed on monarchhomefurnishings.com including our Cancellation Policy and such acceptance will be in lieu of customer’s legal signature.
All legal disputes shall be governed by and construed in accordance with California State Law. The California State courts shall have exclusive jurisdiction and venue over any dispute and each party hereby consents to the jurisdiction and venue of such courts.
Monarch Home Furnishings only contracts professional delivery and trucking companies to deliver the order, unfortunately, accidents damaging your ordered items may sometimes occur. While this happens only on rare occasions, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments of the damage in their entirety on the bill of lading. Do not refuse the order.
If the order is refused, it will be treated as a return, subject to a 35% restocking fee plus all shipping charges. Customer is required to photograph the damages, call us when this occurs at 916-269-9636 and e-mail the photographs of the damages to firstname.lastname@example.org within 5 business days of delivery. If the damages are not promptly and fully noted and reported, we will not be able to assist the customer with later claims. Once we receive photos of the damaged merchandise, we will send out a new replacement or replacement part. We reserve the right to repair furniture in the customer’s home or send out a replacement or replacement part. Regretfully, we can only authorize a full refund in the rare event when we are unable to repair or replace the item. We also expect our customers to accept the delivery appointment for any repairs or replacement furniture to complete the order process.
Throughout the ordering process you will be prompted to check the box reading: “I agree in full” to the terms and conditions of the sale by “Monarch Home Furnishings” and such acceptance will be in lieu of customer’s legal signature. It is further understood that all phone orders called in will have on the receipt that the “customer agrees in full” to the terms and conditions of the sale by “Monarch Home Furnishings” and such acceptance of the receipt will be in lieu of customer’s legal signature.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Monarch Home Furnishings, Inc.. The collective work includes works that are licensed to Monarch Home Furnishings, Inc.. Copyright 2003, Monarch Home Furnishings, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Monarch Home Furnishings, Inc. or purchasing Monarch Home Furnishings, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Monarch Home Furnishings, Inc. or to purchase Monarch Home Furnishings, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Monarch Home Furnishings, Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Monarch Home Furnishings, Inc. used in the site are trademarks or registered trademarks of Monarch Home Furnishings, Inc.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Monarch Home Furnishings, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Monarch Home Furnishings, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Monarch Home Furnishings, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Monarch Home Furnishings, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Monarch Home Furnishings, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Monarch Home Furnishings, Inc. product is mistakenly listed at an incorrect price, Monarch Home Furnishings, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Monarch Home Furnishings, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Monarch Home Furnishings, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Monarch Home Furnishings, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Monarch Home Furnishings, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Monarch Home Furnishings, Inc..
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Monarch Home Furnishings, Inc. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Monarch Home Furnishings, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Monarch Home Furnishings, Inc.’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Monarch Home Furnishings, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Monarch Home Furnishings, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Monarch Home Furnishings, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Monarch Home Furnishings, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Monarch Home Furnishings, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Monarch Home Furnishings, Inc. in its sole discretion.
You agree to indemnify, defend, and hold harmless Monarch Home Furnishings, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Monarch Home Furnishings, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Monarch Home Furnishings, Inc., Monarch Home Furnishings, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Monarch Home Furnishings, Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Monarch Home Furnishings, Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).